Returning/Exchanging Non-Defective Merchandise:
If you purchased a product that you realize you don’t want or doesn’t meet your needs, we’re more than willing to take the product back (with limited exceptions) within 7 days of purchase. Please contact customer service  to discuss your options:

  1. Contact us to obtain a return authorization number.
  2. Send the product back (preferably with insurance – you are responsible for any damage to the product that occurs during shipping).
  3. Once we receive the product and inspect the condition, we will issue  in-store credit only, minus a 20% restocking fee. Credit will only be given for returns received in resalable condition (unopened and unused).
  4. Restocking fee will be waived if the product is being exchanged, however customer is responsible for shipping cost for exchanges.

Missing/Damaged Merchandise:
If you feel that you’ve received damaged merchandise, or are missing items in your package, please contact us as within 2 business days of receipt of product.

  1. Please check your package immediately upon receipt to confirm all ordered items are included. If items are missing or damaged, please contact us within 2 business days of delivery with pictures of damaged product and or a list of missing products if necessary.
  2. Beyond 2 days of delivery but up to 15 days after delivery, we will replace any missing or damaged merchandise at our expense and freight shipment, but any expedited shipment fees are at the buyer’s expense.
  3. After 15 days post-delivery, Sublimation Cuts is not required to replace or credit for any damaged or missing merchandise in your shipment.
  4. If items are damaged, we may need photos showing the damage to properly file a claim for credit in store credit only. Please retain any damaged product until after you have received your replacement products or if informed otherwise.